Authentication, COAs and our guarantee:

We compare each autograph with known examples of the subject’s writing. There are extensive reference books with reproduced examples (exemplars) of the writings of famous people and experienced, reputable dealers have this reference material at their command. Of course, there still may not be available exemplars for every autograph, and in these cases we must use our best judgment. All certificates of authenticity (COAs) should be viewed only as expressing a best opinion that the item that has been examined is authentic. These are therefore certified opinions but ours are backed up by us with a guarantee that the buyer will receive what was originally paid for the item (what we originally received) if our evaluation was at fault. This guarantee is good forever and is transferable from one person to the next (many dealers do not allow for this). The buyer must have proof of purchase or any refund provided is at our discretion. Items returned without a sales slip and/or certificate of authenticity from us with proof of the amount paid will likely be refunded at a wholesale rate if it can be proven to our satisfaction that the item did indeed come from us. If you are not the original owner, to get a full refund of the purchase price you will have to obtain this from the original owner. StarMemories will only refund the amount we received for the item.

Returns after the first 7 (or 14 for online purchases) days from the original sale (what is required):

We will quickly refund money for items returned with the original sales slip and/or certificate of authenticity from us and a letter from a recognized accepted authority stating that the item purchased was not authentic. We do not accept PSA/DNA authentication or authentication by anyone with a commercial relationship with PSA/DNA as a basis for a refund. We also can not accept opinions from JSA, R&R, University Archives or anyone associated with them. In every case the authentication must be from a recognized individual dealer (not third-party company) and not associated with any of the companies mentioned above. Unfortunately, there may be others added to this list, but we will work with you to find a reasonable authenticator if requested (for reference – we subscribe to www.autographalert.com in deciding which companies and/or individuals to exclude for authentication purposes). Many of those excluded are indeed reputable companies but it has been our experience that they often also fail to properly authenticate known good items.

There is no conflict of interest as we are not in any way associated with any authentication company, although, of course, we do have friends and acquaintances within the industry that we may recommend.